{"id":170,"date":"2026-01-25T19:16:17","date_gmt":"2026-01-25T19:16:17","guid":{"rendered":"https:\/\/modzo.shop\/?page_id=170"},"modified":"2026-01-25T19:16:33","modified_gmt":"2026-01-25T19:16:33","slug":"privacy-policy-4","status":"publish","type":"page","link":"https:\/\/modzo.shop\/?page_id=170","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_217099759\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1790141595\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1790141595 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-51909906\">\n\n\n\t<div id=\"col-832541447\" class=\"col medium-4 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1369712580\" class=\"text\">\n\t\t\n\n<h2 data-start=\"171\" data-end=\"204\">Return &amp; Refund Policy<\/h2>\n\t\t\n<style>\n#text-1369712580 {\n  font-size: 1.65rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2062924492\" class=\"col medium-8 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-start=\"171\" data-end=\"204\">\u00a0<\/h2>\n<p data-start=\"206\" data-end=\"388\">At <strong data-start=\"209\" data-end=\"218\">Modzo<\/strong>, we want you to feel confident and satisfied with every purchase. If something isn\u2019t right, we\u2019re here to help with a clear and fair <strong data-start=\"352\" data-end=\"387\">30-day return and refund policy<\/strong>.<\/p>\n<h3 data-start=\"390\" data-end=\"412\">Return Eligibility<\/h3>\n<p data-start=\"413\" data-end=\"496\">You may request a return within <strong data-start=\"445\" data-end=\"456\">30 days<\/strong> of receiving your order, provided that:<\/p>\n<ul data-start=\"498\" data-end=\"706\">\n<li data-start=\"498\" data-end=\"544\">\n<p data-start=\"500\" data-end=\"544\">The item is <strong data-start=\"512\" data-end=\"544\">unused, unworn, and unwashed<\/strong><\/p>\n<\/li>\n<li data-start=\"545\" data-end=\"602\">\n<p data-start=\"547\" data-end=\"602\">The item is in its <strong data-start=\"566\" data-end=\"602\">original condition and packaging<\/strong><\/p>\n<\/li>\n<li data-start=\"603\" data-end=\"648\">\n<p data-start=\"605\" data-end=\"648\">All original <strong data-start=\"618\" data-end=\"637\">tags and labels<\/strong> are intact<\/p>\n<\/li>\n<li data-start=\"649\" data-end=\"706\">\n<p data-start=\"651\" data-end=\"706\">Proof of purchase (order number or receipt) is provided<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"708\" data-end=\"779\">Items that do not meet these conditions may not be eligible for return.<\/p>\n<h3 data-start=\"781\" data-end=\"805\">Non-Returnable Items<\/h3>\n<p data-start=\"806\" data-end=\"857\">The following items cannot be returned or refunded:<\/p>\n<ul data-start=\"859\" data-end=\"1015\">\n<li data-start=\"859\" data-end=\"925\">\n<p data-start=\"861\" data-end=\"925\">Items damaged due to misuse, negligence, or normal wear and tear<\/p>\n<\/li>\n<li data-start=\"926\" data-end=\"972\">\n<p data-start=\"928\" data-end=\"972\">Items returned after <strong data-start=\"949\" data-end=\"960\">30 days<\/strong> of delivery<\/p>\n<\/li>\n<li data-start=\"973\" data-end=\"1015\">\n<p data-start=\"975\" data-end=\"1015\">Items without original packaging or tags<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1017\" data-end=\"1042\">How to Start a Return<\/h3>\n<p data-start=\"1043\" data-end=\"1091\">To initiate a return, please follow these steps:<\/p>\n<ol data-start=\"1093\" data-end=\"1274\">\n<li data-start=\"1093\" data-end=\"1161\">\n<p data-start=\"1096\" data-end=\"1161\">Contact us at <strong data-start=\"1110\" data-end=\"1132\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1112\" data-end=\"1130\">support@modzo.shop<\/a><\/strong> within 30 days of delivery<\/p>\n<\/li>\n<li data-start=\"1162\" data-end=\"1218\">\n<p data-start=\"1165\" data-end=\"1218\">Include your <strong data-start=\"1178\" data-end=\"1194\">order number<\/strong> and reason for return<\/p>\n<\/li>\n<li data-start=\"1219\" data-end=\"1274\">\n<p data-start=\"1222\" data-end=\"1274\">If applicable, attach <strong data-start=\"1244\" data-end=\"1260\">clear photos<\/strong> of the item<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1276\" data-end=\"1350\">Our support team will review your request and provide return instructions.<\/p>\n<blockquote data-start=\"1352\" data-end=\"1439\">\n<p data-start=\"1354\" data-end=\"1439\">Do not send items back without approval, as unauthorized returns may not be accepted.<\/p>\n<\/blockquote>\n<h3 data-start=\"1441\" data-end=\"1460\">Return Shipping<\/h3>\n<ul data-start=\"1461\" data-end=\"1635\">\n<li data-start=\"1461\" data-end=\"1570\">\n<p data-start=\"1463\" data-end=\"1570\">Customers are responsible for return shipping costs unless the item is <strong data-start=\"1534\" data-end=\"1570\">damaged, defective, or incorrect<\/strong><\/p>\n<\/li>\n<li data-start=\"1571\" data-end=\"1635\">\n<p data-start=\"1573\" data-end=\"1635\">We recommend using a <strong data-start=\"1594\" data-end=\"1623\">trackable shipping method<\/strong> for returns<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1637\" data-end=\"1667\">Damaged or Incorrect Items<\/h3>\n<p data-start=\"1668\" data-end=\"1774\">If you receive a <strong data-start=\"1685\" data-end=\"1722\">damaged, defective, or wrong item<\/strong>, please contact us within <strong data-start=\"1749\" data-end=\"1761\">48 hours<\/strong> of delivery.<\/p>\n<ul data-start=\"1776\" data-end=\"1850\">\n<li data-start=\"1776\" data-end=\"1807\">\n<p data-start=\"1778\" data-end=\"1807\">Email: <strong data-start=\"1785\" data-end=\"1807\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1787\" data-end=\"1805\">support@modzo.shop<\/a><\/strong><\/p>\n<\/li>\n<li data-start=\"1808\" data-end=\"1850\">\n<p data-start=\"1810\" data-end=\"1850\">Include photos of the item and packaging<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1852\" data-end=\"1936\">Once verified, we will offer a <strong data-start=\"1883\" data-end=\"1935\">replacement or full refund at no additional cost<\/strong>.<\/p>\n<h3 data-start=\"1938\" data-end=\"1956\">Refund Process<\/h3>\n<ul data-start=\"1957\" data-end=\"2166\">\n<li data-start=\"1957\" data-end=\"2044\">\n<p data-start=\"1959\" data-end=\"2044\">Once your return is received and inspected, we will notify you of the approval status<\/p>\n<\/li>\n<li data-start=\"2045\" data-end=\"2110\">\n<p data-start=\"2047\" data-end=\"2110\">Approved refunds will be processed within <strong data-start=\"2089\" data-end=\"2110\">5\u20137 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"2111\" data-end=\"2166\">\n<p data-start=\"2113\" data-end=\"2166\">Refunds are issued to the <strong data-start=\"2139\" data-end=\"2166\">original payment method<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2168\" data-end=\"2248\">Please note: Bank or card providers may take additional time to post the refund.<\/p>\n<h3 data-start=\"2250\" data-end=\"2277\">Late or Missing Refunds<\/h3>\n<p data-start=\"2278\" data-end=\"2331\">If you haven\u2019t received your refund after processing:<\/p>\n<ul data-start=\"2333\" data-end=\"2424\">\n<li data-start=\"2333\" data-end=\"2370\">\n<p data-start=\"2335\" data-end=\"2370\">Check with your bank or card issuer<\/p>\n<\/li>\n<li data-start=\"2371\" data-end=\"2424\">\n<p data-start=\"2373\" data-end=\"2424\">Contact us at <strong data-start=\"2387\" data-end=\"2409\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2389\" data-end=\"2407\">support@modzo.shop<\/a><\/strong> for assistance<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2426\" data-end=\"2449\">Contact Information<\/h3>\n<p data-start=\"2450\" data-end=\"2521\">If you have any questions about returns or refunds, contact us anytime:<\/p>\n<p data-start=\"2523\" data-end=\"2687\"><strong data-start=\"2523\" data-end=\"2541\">Business Name:<\/strong> Modzo<br data-start=\"2547\" data-end=\"2550\" \/><strong data-start=\"2550\" data-end=\"2562\">Address:<\/strong> 615 W Business US Hwy 36, St Francis, KS 67756, United States<br data-start=\"2624\" data-end=\"2627\" \/><strong data-start=\"2627\" data-end=\"2637\">Phone:<\/strong> +1 620-371-8895<br data-start=\"2653\" data-end=\"2656\" \/><strong data-start=\"2656\" data-end=\"2666\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2667\" data-end=\"2685\">support@modzo.shop<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_217099759 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/modzo.shop\/index.php?rest_route=\/wp\/v2\/pages\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modzo.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/modzo.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/modzo.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modzo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=170"}],"version-history":[{"count":2,"href":"https:\/\/modzo.shop\/index.php?rest_route=\/wp\/v2\/pages\/170\/revisions"}],"predecessor-version":[{"id":178,"href":"https:\/\/modzo.shop\/index.php?rest_route=\/wp\/v2\/pages\/170\/revisions\/178"}],"wp:attachment":[{"href":"https:\/\/modzo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}