Return & Refund Policy

 

At Modzo, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help with a clear and fair 30-day return and refund policy.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and unwashed

  • The item is in its original condition and packaging

  • All original tags and labels are intact

  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items damaged due to misuse, negligence, or normal wear and tear

  • Items returned after 30 days of delivery

  • Items without original packaging or tags

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact us at support@modzo.shop within 30 days of delivery

  2. Include your order number and reason for return

  3. If applicable, attach clear photos of the item

Our support team will review your request and provide return instructions.

Do not send items back without approval, as unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect

  • We recommend using a trackable shipping method for returns

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.

Once verified, we will offer a replacement or full refund at no additional cost.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval status

  • Approved refunds will be processed within 5–7 business days

  • Refunds are issued to the original payment method

Please note: Bank or card providers may take additional time to post the refund.

Late or Missing Refunds

If you haven’t received your refund after processing:

Contact Information

If you have any questions about returns or refunds, contact us anytime:

Business Name: Modzo
Address: 615 W Business US Hwy 36, St Francis, KS 67756, United States
Phone: +1 620-371-8895
Email: support@modzo.shop